Avoiding the Drama Whirlwind:
How to Manage High-Conflict Clients and Agents

September 13, 2021
12 PM-1 PM Eastern Time

Real estate is full of tense negotiations. That tension escalates when the other agent - or even your own client - gets easily triggered, takes things personally, or acts irrationally. As an agent, having a basic understanding of what might be driving behavior will prevent you from running into negotiation brick walls and will let you better reach a resolution.

Shelly Jean John, Esq., is a family law attorney who has been training realtors for years on how to deal with uncomfortable negotiations, addressing issues such as narcissism, borderline personality disorder, and histrionics. She presents a model for staying focused, keeping calm, and getting results.


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