About My Referrals

  • Why am I not getting any referrals?

    Here are some things that can have an impact on how often you receive referrals:

    1. Make sure your account settings are not too narrow. You can set up your price range, primary zip code and radius, hours of availability, etc. The more available you are and the wider the price range you set, the more opportunities of a referral being offered to you.

    2. If you’re relatively new, it can sometimes take a couple of weeks for a new team to fully ramp up, so don't be discouraged. 

    3. Lastly, make sure you select a sound notification so you hear your phone when a referral is being offered to you. Agents that tend to have their phones near them are usually faster to respond and are more successful with accepting a live referral. 

  • How do I place the app on snooze?

    1. Click on the PrimeStreet App.
    2. Click Profile.
    3. Click on the toggle bar for "I Am Available."

    Select the time frame for do not disturb. If you need to extend it, simply repeat these steps once your time frame has expired.

    The following steps will be helpful with placing any app on snooze for your specific phone type.

    Snooze an iPhone app:

    Ask Siri. Say something like, “Turn on Do Not Disturb,” or “Turn off Do Not Disturb.” 

    1. You can also open Control Center, then tap to turn on Do Not Disturb. When Do Not Disturb is on, it appears in the status bar.
    2. To choose an end time for Do Not Disturb, touch and hold Control Center, then choose an option, such as “For 1 hour” or “Until the end of this event.” You can also tap Schedule, turn on Scheduled, then set beginning and ending times.

    Snooze an Android app:

    1. Pull down the Control Center by swiping down from the top of the screen.
    2. If you don't see the Do Not Disturb icon, swipe down a second time to see more icons.
    3. Find "Do Not Disturb" and tap it. Each tap toggles it on or off. 

  • When should you place yourself on snooze?

    Snooze is a feature we have built into your PrimeStreet app to silence any notifications in the app. The snooze feature allows you to place the app on "Do Not Disturb" for a specified amount of hours, days, or up to 4 weeks.

    To find this feature you will need to toggle the “I am available” button off, then select your timeframe. During this time you will not receive any offers for a new referral. You will also not receive any other notifications in your app.

    If the amount of snooze time needed exceeds one week, you can put yourself on snooze again when your week is up. You can also edit the days of the week or hours you are available in your settings temporarily, and then reset your days/hours when you are ready to begin receiving referrals again. We only recommend the second option if you will not be able to accept referrals for over a month.

    Below are a few reasons to place your PrimeStreet app on snooze:

    -You are going on vacation
    -You are in a meeting where you can’t be disturbed

  • When is it OK to remove a referral from my funnel?

    Below is a list of reasons when it's acceptable to remove a referral from your funnel in your app, and only after you've considered using long-term hold.

    1. Working with another agent
    • Client decided to work with another agent (friend, family, or associate)

    2. Became unresponsive
    • Client is not following back up despite multiple outreach attempts (expectation is 7 attempts - should be a combo of calls/emails/texts)
    • The phone number to the client is no longer valid and he/she isn’t responding to email

    3. No longer buying/selling
    • Client changes their mind and doesn’t wish to buy at all/list the home
    • Client only wanted a home value estimate and had no intention of selling

    4. Couldn’t find home in budget
    • Client did not like anything in their price range or no home is being sold in their price range at this time

    5. Mortgage/Funding issues
    • The client is unable to buy a home due to the following reasons: did not get approved for loan, did not have enough money for down payment, lost their job, co-signer back out, etc.

    6. Doesn’t work area
    • Client is looking to buy/sell outside of your coverage area. Note: You may want to adjust your zip code or radius settings.

    7. Language barrier
    • Client needs someone who speaks a language he/she is fluent in

    8. Transaction with an iBuyer
    • Client decided not to list home and took a cash offer instead

    9. I am no longer with brokerage
    • You do not work with the brokerage anymore

    10. Duplicate referral
    • You received this client from another source already (we need to be notified in 24 hours if this is the case).
    • Client is located in your funnel more than once in error

  • When is it OK to move a client to Long Term Hold?

    Long term hold pauses a client in your app for 30 days. Within those 30 days, this client does not need to be updated every seven days. Once those 30 days have expired, you will need to update that referral again. If they still need more time before moving forward, you can place them back on Long Term Hold.

    Below are a list of reasons why you should move a client to this section of your sales funnel:

    • Personal Issues

    • Your client had an emergency occur such as a family or health issue.

    • Funding

    • Your client needs a couple of months to save for their down payment.

    • Credit

    • Your client is working on their credit score with a program, paying off some debt and/or waiting for an updated score.

    Please remember that using long term hold does not penalize your score unless it’s being abused. Placing too many clients in long term hold can hurt your agent score. We recommend that if your client does not fall under these circumstances to take a look at the removal list and remove them from your funnel.

  • What does PrimeStreet Qualified mean?

    This doesn't mean referrals are pre-approved or pre-qualified, it just means that they've gone through the PrimeStreet pre-screening process.

    If they are not pre-qualified, we ask them if they are a cash buyer.

    If they are not, we ask for their credit score range/bucket, and we ask if they have a down payment. Their credit score must be fair to excellent.

    If they have no down payment, we ask if they are military or veteran. If they are not, we don't refer them to an agent.

  • I closed a home with a PrimeStreet referral! What happens next?

    Congratulations! When you close a home with a PrimeStreet referral, you must mark the opportunity as closed in your PrimeStreet app right away. You can do this by opening your PrimeStreet funnel and moving the client opportunity to the “Closed” stage. You will then be prompted to enter information about the closing (i.e Property Address, Sale Price, Close Date, etc.).

    If the referral was received as part of our PrimeStreet Referrals program, the following additional steps will take place:

    Shortly after submitting this information, you and your broker will both receive instructions via email for submitting closing documentation. Once closing documentation is received, we will process an invoice for the referral fee and email it directly to your broker. The invoice will provide all the information needed to submit payment either electronically through our payment portal, or via a check mailed directly to our billing department at the address below.

    If you have additional questions regarding billing or payments, you can reach our billing team at [email protected].
    PRIMESTREET LLC
    PO Box 719011
    Chicago, IL 60677-7011

  • What performance level with clients is needed to achieve a high agent score and maximize my chances of receiving the best referrals?

    Top PrimeStreet agents meet with more than a third of their referrals and close about 10% of referrals received.

About My App

  • How do I update my app to the latest version?

    To update to the newest version of the PrimeStreet app, please follow the below instructions:

    iPhone:
    1. Go to the App Store on your phone.
    2. Click on the top right where you see your Apple ID photo, then scroll down and search for the PrimeStreet app.
    3. You should see the PrimeStreet app icon. Click on "update" to update to the newest version.
    4. Keep in mind your phone will need to run off iOS 17.0 software or higher for the PrimeStreet app to function. If your phone does not support this software, you will need to upgrade your device.

    Android:
    1. Go to the Google Play Store.
    2. Type PrimeStreet in the search field.
    3. Click on the PrimeStreet icon.
    4. Select "Update", if there is one available.
    5. Keep in mind your phone will need to run off Android 9.0 or higher for the PrimeStreet App to function. If your phone does not support this software, you will need to upgrade your device.

  • How do I set sound notifications?

    We have a few unique options for sounds. To set this up, go to the PrimeStreet app then choose My Profile > Settings > Notification Settings > Notification Sound. From here, you will see options to pick a sound.

    Things to keep in mind:
    • If you are actively in the app and a referral comes in, it will just display on your screen. It will NOT make a sound!
    • If you are in another app or phone is locked, it will make a sound.

    If you have a smartwatch, the audio will not play the same sound on the phone, it will play the default watch tone. This will be the same for iOS and Google watches.

  • How do I set my coverage area?

    To set up your coverage area, choose My Profile > I will work within > +Add Area > Type in desired zip code and select > Add radius in miles.

    To ensure you are set up to receive the most referrals, be sure you are setting up a radius from a zip code during the app set up process. For example, if you use 25 miles from 23510, you will get referrals from several cities. Remember to deselect all the zip codes within a radius that you do not want to actively work.

    If you are unsure of a radius of a zip code this link can be a great tool.

  • How do I place the app on snooze?

    1. Click on the PrimeStreet App
    2. Click Profile
    3. Click on the toggle bar for "I Am Available"

    Select the time frame for do not disturb. (If you need to extend it, simply repeat these steps once your time frame has expired.)

    The following steps will be helpful with placing any app on snooze for your specific phone type.

    Snooze an iPhone app:

    Ask Siri. Say something like: “Turn on Do Not Disturb,” or “Turn off Do Not Disturb.” 

    1. You can also open Control Center, then tap  to turn on Do Not Disturb. When Do Not Disturb is on,  it appears in the status bar.
    2. To choose an end time for Do Not Disturb, touch and hold Control Center, then choose an option, such as “For 1 hour” or “Until the end of this event.” You can also tap Schedule, turn on Scheduled, then set beginning and ending times.

    Snooze an Android app:

    1. Pull down the Control Center by swiping down from the top of the screen.
    2. If you don't see the Do Not Disturb icon, swipe down a second time to see more icons.
    3. Find "Do Not Disturb" and tap it. Each tap toggles it on or off. 

  • I have a new phone, and now my app is missing?

    For iOS users the PrimeStreet App is tethered to your Apple ID from your previous installation.

    For iPhone users, take the following steps:

     1. Go to the App Store on your phone. Click on the Search icon in the
      bottom right corner and type in PrimeStreet.
     2. You should see the PrimeStreet app icon. Click the little cloud icon next
      to it to re-download it.
     3. Once you have downloaded the app, log in as “Already A Member” with
      your phone number and password you initially created. If you have not
      yet used your invite code, please log in as a new user with your
      provided code.
      a. If you did not initially set up a password or forgot your password,
       please request a new one and a temporary one will be emailed to
       you. Please enter the password as is with no punctuation and do
       not copy and paste it.

    For Android users, take the following steps:

     1. Go to the Google Play Store on your phone.
     2. Type PrimeStreet into the search field.
     3. Click Download, Update or (Open if the app transferred over from
      your Google account to your new device).
     4. Enter your user and password once inside the app.

    If you have switched from an Android to an iPhone let us know so we can send you a new invitation. Once you receive the invitation email, select the iPhone link to download the app and login as "Already a Member" to complete login.

  • How do I uninstall and reinstall the app?

    If you have an iPhone, take the following steps to delete the app:

    1. Touch and hold the app.
    2. Tap Remove App.
    3. Tap Delete App, then tap Delete to confirm.

    To reinstall the app on an iPhone:

    1. Go to the App Store on your phone.
    2. Click on the Search icon in the bottom right corner. 
    3. Type PrimeStreet in the search field and click the little cloud icon to download and reinstall the app.

    If you have an Android:

    Delete the app on Android:

    1.Go to your phone's settings.
    2.Click on the PrimeStreet App.
    3.Click uninstall to delete.

    Reinstall the app on Android:

    1. Go to the Google Play Store on your phone.
    2. Type PrimeStreet into the search field.
    3. Click Download or (Open if the app transferred over from your Google account to your new device).

  • How do I access the desktop version of the app?

    We are now offering an additional option for updating your PrimeStreet referrals! We have just released the desktop version of our Agent App where you can update & communicate with your referrals, and you can use it to edit your profile settings as well.

    To log in online, go to http://agents.primestreet.io/ and sign in using your phone number and app password. In this desktop version, you can update & communicate with your referrals, and you can use it to edit your profile settings as well. You will not be able to receive new referral invites through this desktop version, and all invites will still go directly to your cell phone.

    If you have any additional questions please email [email protected] or simply open your PrimeStreet app and go to Profile > Settings > Tech Support to submit your inquiry.

  • How do I add PrimeStreet to my Contacts?

    The number to save to your device so you are aware when we call you is 833-203-4848. You can also add this number to your contacts through the app.

    Open the app:

    1. Click the gear icon in the top right corner.
    2. Then select Add PrimeStreet to Contacts
    3. Lastly click Add Contact

    You should now see PrimeStreet Realty when you search through your contacts. Please note that when you hit “accept” on your phone we are calling you within a matter of seconds with a LIVE consumer on the line. Please also be mindful that this will be the first impression the consumer will have of you.

    Please DO NOT call back into this number, as this is our client line to our call center. If you need help with a specific referral or an app related question, please email [email protected] or simply open your PrimeStreet app and Click the gear icon in the top right corner > Tech Support to submit your inquiry.

  • Can I be sent a test referral?

    Unfortunately, PrimeStreet does not offer test referrals as a feature. However, the PrimeStreet Support Team can send you a test notification to ensure your notifications are working properly. You can also ensure that your setup is correct by following these steps:

    1. Verify Contact Information 📞:
    - Make sure your new phone number is updated in your PrimeStreet account. Check your app settings to confirm this change.

    2. Check Notification Settings 📲:
    - Confirm that notifications are enabled on your new device for the PrimeStreet app. This includes sound and banner alerts.

    3. Review App Permissions ⚙️:
    - Ensure the app has permission to send notifications on your device. Go to your device's settings and review app permissions.

    4. Contact Support 📧:
    - If you're still experiencing issues, it may be helpful to contact PrimeStreet support. They can verify your account configuration and ensure everything is set up correctly on their end. For more detailed assistance, don't hesitate to reach out to PrimeStreet support through the app by clicking the gear icon in the top right corner, then select Tech Support. You can also submit your inquiry by emailing [email protected] for assistance.

  • How do I change the price range within the app?

    To update your price range within the PrimeStreet app, follow these steps:

    iOS Instructions
    1. Open the Primestreet app.
    2. Select Profile in the bottom right corner.
    3. Click the pencil icon in the top right corner.
    4. Scroll down to I prefer clients in the price range and click the dollar amount below.
    5. Select the minimum and maximum price range of your preference.
    6. Click Done in the top right corner. On the next screen click Save in the top right corner to complete.

    Android Instructions
    1. Open the PrimeStreet app.
    2. Select Profile in the bottom right corner.
    3. Scroll down to I prefer clients in the price range of.
    4. In the next window, select the minimum and maximum price range of your preference.
    5. Then click Save to complete.

    If your price range is already set at $0 to $20M, you are a Rising Star and will NOT be able to change your price range until you’ve had 3 successful PrimeStreet closings. An agent’s account status is based purely on the agent's responses to the entry questionnaire. If you had 8 or more transactions over the last 12 months and entered 8+ in the questionnaire form, you will be enrolled as a standard user. Agents who had less than 8 total transactions within the last 12 months and entered such into the form, will be enrolled as a Rising Star.

    As a Rising Star, your minimum price setting will be set for you to ensure you are eligible to receive as many referrals as possible.

    If you believe your enrollment status is incorrect, please notify us at [email protected] and we will verify your eligibility.

  • What are PrimeStreet's expectations for partners using the app?

    PrimeStreet requires that you connect with your referral as soon as possible. Our expectation is that you will make multiple calls and text attempts to the consumer within the first 24 hours to get this consumer on the phone. We also require that you schedule an in-person meeting with your referral in your first call. Our expectation is that you will meet within 7 days of receiving the referral. We also expect you to follow up with referrals weekly and update the app weekly as well.

    We are diligent in tracking the progress of our referrals and we are reading all your notes and updates through the app. It is important to capture your engagement with your referrals as accurately as possible. Please make sure you are indicating these attempts in your notes. We encourage you to use the text, call, or email features directly in the app. Also, doing it from the app can increase your overall agent score.

    PrimeStreet requires that you try to connect with your referral multiple times before removing them from your funnel. Our expectation is that you will make at least 7 attempts in a week before removing someone as unresponsive.

    If you are not following up with your referrals or removing them too quickly, it can lower your agent score and you will receive less referrals or be paused indefinitely.

    You can continue to update your app and progress with your current active referrals in your funnel to improve your score.

    We want all of our agents to succeed, so please do not hesitate to ask any questions.

  • What is PrimeStreet's referral fee?

    Since referral fee structures can vary based on your brokerage’s arrangement with PrimeStreet, we recommend connecting directly with your broker to confirm the exact referral fee that applies to your referrals. While PrimeStreet sets the terms of our partnership with your broker, any fees passed along to agents are determined by your brokerage.

    If you have a payment to send, it should go to:

    PrimeStreet
    Dominion Processing - Dept 150
    PO Box 775523
    Chicago, IL 60677-5523

    If you have any other billing-related questions, please contact billing at [email protected].
    For app-related questions please email [email protected] or simply open your PrimeStreet app and go to Profile > Settings > Tech Support to submit your inquiry.

  • How do I update my zip code and radius?

    Below are instructions to update the app's zip code and radius. If you have an Android device, omit steps 2 & 8.

    1. Go to Profile.
    2. Click the pencil icon in the top right corner.
    3. Scroll down to "I will work within" and click on (+add area).
    4. On the next page, type in your preferred zip code or the city and select it once it appears. If you elect to type in a city, it will populate zips that you can then select from.
    5. Click Done in the top right corner.
    6. Next click on 10 miles of. (This will be the default set.)
    7. Then select your desired radius and then click Done.
    8. Click Save in the top right corner to complete.

    If you have any additional questions please email [email protected] or simply open your PrimeStreet app and Click the gear icon in the top right corner > Tech Support

About My Phone

  • How do I enable automatic app updates on my Android phone?

    You can either update the apps downloaded and installed on your Android device individually or automatically.

    To automatically update apps on your Android device:
    1. Open the Google Play Store app.
    2. Tap Menu > Settings.
    3. Tap Auto-update apps.
    4. Select an option:
    ------> Over any network to update apps using either Wi-Fi or mobile data.
    ------> Over Wi-Fi only to update apps only when connected to Wi-Fi.

    Note: If an account on your device has a sign-in error, apps may not update automatically.

    To set up automatic updates for individual apps on your device:
    1. Open the Google Play Store app.
    2. Tap Menu > My apps & games.
    3. Select the app you want to update.
    4. Tap the More icon (represented by three dots).
    5. Tap Enable auto update.

    The app will update automatically when updates are available. To turn off automatic updates, uncheck the box.

    Note: Some apps require new permissions when they are updated. You may see a notification asking if you accept the new permissions.

  • How do I enable automatic app updates on my iPhone?

    To enable automatic updating of apps on your iPhone, follow these steps:

    1. Open the Settings app on the iPhone.
    2. Select General.
    3. Next select Software Updates, then for Automatic Updates and toggle the switch to the "ON" position.
    4. On the next screen, make sure iOS Updates is toggled to the "ON" position under the Automatically Install section and then you can exit Settings.

    With that, Automatic Updates for iOS apps is enabled, and whenever updates are found in the App Store they will automatically install themselves onto the iPhone that has the setting enabled.

    You may also choose to disable the automatic app updates feature of iOS and then just manually update all iOS apps on the device, or even just update apps independently on an individual basis.

  • How do I clear the cache on my Android phone?

    A common cause for app errors can be attributed to an out of date app or a memory/space issue. We recommend clearing your cache with the instructions below:

    How to clear cache on an Android:

    1. Open the Settings of your phone.
    2. Tap the Storage heading to open its settings page.
    3. If your phone runs Android Oreo or earlier, you'll want to open the App Manager settings page.
    4. Tap the Other Apps heading to see a list of your installed apps.
    5. Find the application you want to clear the cache of and tap its listing.
    6. Tap the Clear cache button.

    The following is a more in-depth way of clearing your phone's cache.

    1. Open the Settings of your phone.
    2. Tap the Storage heading to open its settings page.
    If your phone runs Android Oreo or earlier, you'll want to open the App Manager settings page.
    3. Tap the Other Apps heading to see a list of your installed apps.
    4. Find the application you want to clear the cache of and tap its listing.
    5. Tap the Clear cache button.

  • How do I clear the cache on my iPhone?

    A common cause for app errors can be attributed to an out of date app or a memory/space issue. We recommend clearing your cache with the instructions below:

    How to clear cache on iPhone 

    1. Open Settings
    2. Swipe down and tap Safari
    3. Swipe down again and tap Clear History and Website Data, tap it once again to confirm

    The following is a more in-depth way of clearing your phone's cache.

    1. Open the Settings app on your ‌iPhone‌ or ‌iPad‌ and scroll down to Safari in the list.
    2. Scroll to the Privacy & Security section and tap the blue Clear History and Website Data option near the bottom of the menu. (Note that this setting might be grayed out if there's already no history to clear or if parental controls are set for websites.)
    3. Tap Clear History and Data in the popup pane to confirm.

  • How do I set my phone's default email?

    In order to set the default email address you would like to use for your device, follow the instructions below.

    For iPhone:
    1. Open your iPhone Settings.
    2. Scroll down and tap "Mail." in the Settings app.
    3. Scroll down to the bottom and tap "Default Account."
    4. Select the email account you'd like to default to.

    For Android:
    Changing the Primary Gmail Account in Mobile Phone

    The option and menu names may differ on different Android devices.
    1. Go to Settings > Accounts > Google and tap the More option and select Remove Account.
    - Click Here to see a visual.
    2. When prompted to confirm the account removal, tap Remove Account.
    3. After removing the account, return to the Account Settings screen and click Add Account. Select Google or any other email that you wish to add.
    4. The new account added becomes the primary email account for your Android device.

About My Training

  • What’s the schedule for PrimeStreet webinars?

    PrimeStreet webinars take place on the third week of every month. Click the Webinars link on the menu bar above to find the date and time of the next webinar.

  • How can I watch replays of the webinars?

    Webinar replays are available on-demand on the Webinars page of the PrimeStreet website.

  • Am I rewarded for watching the webinars?

    Yes. After every live webinar, you can earn a boost in your PrimeStreet agent score by completing a brief feedback survey. You'll have 5 days following the live event to complete the survey. If you attended the webinar and completed the survey the previous month, you will MAINTAIN that same boost each month that you attend and complete the survey.

  • What are some of the topics covered in PrimeStreet training webinars?

    Webinars cover a variety of best practices for agents, from mastering your social media presence, to navigating tough markets.

  • How will PrimeStreet training help me get more referrals and become a more successful agent?

    PrimeStreet training can help you master a variety of skills that will increase your business and referrals. You can learn about how to get the most out of your app, as well as how to set up strong fundamentals in your business that will benefit you in the long term.

  • How can I access and take the survey after a webinar?

    To complete the webinar survey click the WEBINARS tab at the top of the screen. Select the webinar you would like to review, and click the Enroll for Free button.

    Once enrolled, you may then submit your feedback by selecting theShare Your Webinar Feedbacktab on the bottom of the far left menu, and completing the survey. Make sure you click the Submit button at the bottom of the page when you are through.

    Please note that surveys are only available for 5 days after the live webinar presentation. Only one boost at a time will be applied. If you attend every webinar you will maintain your boost. Otherwise, the boost will expire after a month.

    If you have any additional questions please email [email protected] or simply open your PrimeStreet app and go to Profile > Settings > Tech Support to submit your inquiry.